Wipro is Hiring for Management Trainee Salary Upto 7 LPA (Expected)

Wipro is Hiring for Management Trainee Salary Upto 7 LPA (Expected)

Responsibilities

1. Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
2. Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
3. Update own availability in the RAVE system to ensureproductivity of the process
4. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
5. Follow standard processes and procedures to resolve all clientqueries
6. Resolve client queries as per the SLA’s defined in thecontract
7. Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
8. Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
9. Document and analyze call logs to spot most occurring trends toprevent future problems
10. Maintain and update self-help documents for customers to speedup resolution time
11. Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
12. Ensure all product information and disclosures are given toclients before and after the call/email requests
13. Avoids legal challenges by complying with service agreements

Eligibility

• Any Graduate Degree

Skills Required

• Problem Solving and decision making
• Attention to Detail
• Execution Excellence
• Client Centricity
• Effective Communication

How to Apply?

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