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Responsibilities for Deloitte Off Campus Drive 2023
Understand product requirements and designParticipate in creating test cases for requirements including test steps and expected results.
Participate in execution of test scenarios and evaluating the resultsParticipate in creating all product support learning and deployment materials.
Participate in sprint meetings to help track progress and resolve issuesCo-manage threads of technology enhancement projects, with counterparts in the global technology organization.
Participate in the execution of business stakeholder activities in conjunction with technology projects, e.g., business validation, knowledge transfer sessions, deployment.
Serve as a first line expert for tool capabilities; assist in developing and providing training materials and sessions.
Partner with technology business analysts and product managers to contribute to the design of enhancements and confirm that business requirements are being met.
Proactively monitor tool usage and escalate areas of concern and provide insights on trends observed.
Support collection of end user feedback on a routine basis and synthesize into recommendations.
Support product operations that involve tool enhancements, optimization and quality, primarily provided offshore Provide effective communications to Product Leads and stakeholders, alerting to tool issues, next steps, resolution timing, etc.
MS Office Skills – Advanced Level PowerPoint, Word, Excel and Outlook.
Basic HTML and MS SharePoint Online skills.
Exposure to knowledge management and content management tools and/or client service experience in a professional services organization.
Exposure to Internal portal management & maintenance or web site maintenance.
Understanding of enterprise search and SharePoint, cloud ecosystem (preferred)Intermediate knowledge about Search Engine Optimization (required)Experience in data analysis and reporting (required)Intermediate knowledge of Omniture/Site Catalyst knowledge (preferred)
Basic knowledge in Microsoft Azure, MS Graph, SQL, Cloud technologies.
Adobe Photoshop, Illustrator (Intermediate) and Adobe XD.
Basic understanding of AI models (LLMs)Basic knowledge of Generative AI.